GENERAL CONDITIONS OF SALE

Acceptance of terms and conditions by the buyer
These Terms and Conditions of Sale apply to all orders placed via our website: laboutiquede.milieo.com orders.

These Terms and Conditions of Sale are specifically approved and accepted by the buyer, who declares him/herself to have read and understood them and in so doing waives the right to invoke any contradictory document, including his or her own terms and conditions of purchase, which shall be unenforceable against MilieO.

These conditions pertain to a buyer who has full legal capacity to enter into a contract.

MilieO reserves the right to modify these Terms and Conditions at any time. The Terms and Conditions which apply will be those in force on the day the order is placed by the buyer.

These Terms and Conditions for online sale are subject to French law.

Product presentation
Products presented for sale on laboutiquede.milieo.comm are creations of MilieO. Each product is accompanied by photographs and as accurate and complete a description as possible but MilieO can not ensure a perfect representation of the product, especially in terms of color.

Ordering
Any person wishing to purchase a product or service must:

– Complete the online order form with complete product information and reference codes or numbers,

– Confirm the order after reviewing it,

– Give complete and accurate shipping information. MilieO will in no way be held responsible for any delay resulting from incorrect personal data entered and return postage costs will be borne by the buyer,

– Confirm the order and payment.

Confirmation of the order implies acceptance of these conditions of sale on the part of the buyer and awareness of waiving his or her right to impose terms and conditions other than those established by MilieO.

All data entered by the purchaser along with his or her recorded confirmation shall constitute proof of the transaction.
This confirmation shall serve as signature and acceptance of the transaction on the part of the buyer.

Payment
To make payment, you must confirm your shopping cart by clicking the “Vite, je commande” button.

The laboutiquede.milieo.com website accepts the following methods of payment:

– Credit card: via the secure Paypal payment platform.
We remind you that it is not mandatory to have a paypal account to proceed with payment.
Here is how this simple payment procedure works

  1. The buyer must enter his or her name and mailing address,
  2. The buyer can then enter his or her credit card information, address and phone number.

– Paypal.
You must have a Paypal account.

– By check. (MilieO can only accept checks drawn on a French bank)
We ask that the buyer first send an email to contact@milieo.com indicating the name of the products , their quantity, and his or her shipping address. The check must be made payable to SAS MilieO and sent to the following address:
MilieO
65 route Nationale
80480 Dury
France

The order will be shipped as soon as the check has cleared.

Prices
Payment must be made in Euros. All prices include V.A.T.
V.A.T. rates in force at the time of purchase will be applied to orders.
While MilieO reserves the right to modify prices at any time; only the price shown at the time of purchase
will be charged to the customer.
Prices shown do not include the cost of order processing, shipping, and delivery, whether in France or abroad. These fees are calculated according to the order size and the geographical area to which delivery must be made. They are indicated and can be reviewed by the customer before confirming the order.

Online purchasing is open to international customers.
Customs duties, taxes, and delivery fees are the customer’s responsibility; MilieO is not required to verify and inform the purchaser of customs duties and taxes.

Shipping
We ship twice a week.
Deliveries are made in France and abroad.
Small orders are shipped priority mail in a padded envelope with a tracking number.
Shipping time: 2 to 3 days in France (shipping estimates are approximate).
Larger orders are shipped via Colissimo (express parcel service). A tracking number will be sent to the customer by email.
Shipping time: approximately 2 working days (weekends and holidays not included).

If you would prefer to come and pick up your order in Amiens (80 – Northern France), you can enter the code “SURPLACE” in the “code promo” field before confirming your shopping cart; no shipping charges will be applied. Please send an e-mail to contact@milieo.com to arrange a date and place in Amiens to pick up your order.

Shipping fees and costs correspond to actual postal rates and packaging cost.

Retraction
Pursuant to Article L. 121-21, the buyer may return the product for exchange within fourteen (14) days of delivery or within eight (8) days for a refund. No penalties will apply; the customer will be responsible for shipping/return shipping costs.
We will only accept items in perfect condition in their original packaging, complete and intact, in new condition and fit for resale.
Any product that has been damaged or whose original packaging has been damaged, will not be refunded or exchanged.

In order to facilitate returns, before shipping your products back to us, please contact us by email at contact@milieo.com. Please include your order number.
Please send returns to the following address:
MilieO
65 route Nationale
80480 Dury
France

Confidentiality
The personal information collected from buyers is essential to the processing and delivery of orders. All personal information is kept confidential by the laboutiquede.milieo.com website and will not be disclosed to third parties.

In accordance with the “Informatique et Libertés” law of January 6, 1978 , amended in 2004, the customer has the right to access and rectify information concerning him or her. This right can be exercised by contacting us at: contact@milieo.com.

Intellectual property
MilieO is a trademark registered with the INPI.
All elements of the www.milieo.com and laboutiquede.milieo.com websites (models, drawings, logos, photos, objects, texts and images) are and remain the exclusive intellectual property of MilieO.
No person may reproduce, use, or exploit elements of the site or products, in whole or in part, for any purpose, without prior consent. Violators risk severe criminal and civil penalties.

Proof of purchase
MilieO archives purchase orders and invoices on a reliable and durable medium which shall constitute an official record in accordance with the provisions of Article 1348 of the Civil Code.

The computerized registers of MilieO. shall be considered by the seller and the buyer as proof of communications, orders, payments and transactions between the parties.

Contact
For any information, questions, or complaints, the customer can send an e-mail to contact@milieo.com.